Refunds are given on any new unopened games and hardware within 14 days of purchase. The original receipt and the unused item in the original sealed packaging are required for all returns and exchanges.

A 20% restocking fee will be charged for returns on open box systems and accessories when accompanied with the original receipt and packaging within 14 days of purchase. Microplay reserves the right to refuse open box items that cannot be re-sold.

We offer 30-day exchange on all defective new and used games and accessories. We do not offer refunds on defective items, only direct exchanges. Store credit is offered if no similar item is available.

We do not offer returns on defective new systems. Customers are covered by the manufacturer’s warranties and must deal directly with the manufacturer.